This content is intended for the public covered by the exceptions of the Charter of the French language and its regulations. If you read on, you confirm that you fall within one of these exceptions.
Recourse against the Service de police de Laval for victims of crime
Have you been the victim of a crime and are dissatisfied with the treatment you received from the Service de police de Laval (SPL)? You can file a complaint.
Concerned parties for filing a complaint
Within the meaning of the Act to assist persons who are victims of criminal offences and to facilitate their recovery (LAPVIC), the following persons are considered victims:
- Person directly involved who was victimized by the crime and who feels wronged or dissatisfied as a result of the treatment they received from the Service de police de Laval.
- Parent of or person who has parental authority over a child (aged 14 or under) who is victimized by a crime or who dies as a result of a crime.
- Child of a parent or a person with parental authority who is victimized by a crime or who dies as a result of a crime.
- Spouse of a person who is victimized by a crime or who dies as a result of a crime.
- Person in charge of a person who is victimized by a crime or who dies as a result of a crime.
- Loved one of a person who is victimized by a crime or who dies as a result of a crime.
- Person who witnesses a crime or a crime scene.
Types and categories of complaints
Your complaint concerning the quality of the service offered by SPL personnel must concern actions, inactions, the use of language, or conduct observed during the treatment of the victim’s case file.
To facilitate the complaint process, seven categories have been established in accordance with victims’ rights.
Right to participation
The victim has the right, regarding the crime at the origin of their harm or loss, to have their views and concerns taken into consideration when their rights are at issue.
For further information, please view the Service Declaration for Victims provided by your police service (PDF, 199 KB, in French)
Right to due consideration
The victim has a right to be treated with courtesy, fairness and understanding and with respect for their dignity and privacy.
Right to protection
The victim has the right, given the available resources, to protection against attempts at intimidation or reprisals. They also have the right, regarding the crime at the origin of their harm or loss, to have their safety taken into consideration by persons in charge of applying the law.
Right to privacy
The victim must be treated with respect for their privacy.
Right to information
The victim must be informed about their rights and the remedies available for exercising them.
Right to compensation and restitution of property
The victim has the right, regarding the crime at the origin of their harm or loss:
- To prompt and fair restitution or compensation for damage suffered or financial assistance, if applicable.
- To the return of any seized property as soon as possible where its retention is no longer required to meet the ends of justice.
- To have a court make a restitution order against the perpetrator of the crime, in accordance with section 737.1 of the Criminal Code.
Right to support and guidance
A victim has the right to support and guidance, based on the resources available and to the extent provided for by law.
How to file a complaint
If you wish to file a complaint, you can do so in one of the following ways.
- Download the online form (PDF, 3 MB) to your work station.
- Complete the form.
- Send the completed form by email to [email protected]
You must submit your complaint by selecting one of the following two options:
- Print and complete the online form (PDF, 3 MB), then:
- Bring it in person to one of our points of service.
- Send it by postal mail to the Quartier général de la police.
- Go in person to one of our points de service to complete the form on site.
Your form will be transmitted directly to the administrative agent with the Division des Normes professionnelles (Professional standards division), which will process and transfer it to the manager responsible for the concerned section. This person will follow up on your complaint by email or by telephone.
Please allow for a complaint processing time of no more than 20 business days, except in cases involving circumstances beyond our control.
