The Charter of the French language and its regulations govern the consultation of English-language content.
Contacting the Laval Police Department
If you are a victim of or a witness to a criminal event, do not hesitate to contact us at any time. If you are not in an emergency situation, but would like to reach the SPL, you can contact us as follows.
Information to have when calling 911
Be prepared to answer the following questions so that the department can give you the help that you need.
- Location of the emergency, including the address or intersection where the event occurred.
- Nature of the emergency.
- Details of the emergency, for example:
– Physical description of the person suspected of committing a crime.
– Description of a potential fire.
– Description of injuries suffered and symptoms experienced by a person in a medical emergency situation. - Name and telephone number where you can be reached.
Three important things to know about when contacting 911
- Call centre agents will dispatch emergency response personnel while asking you questions.
- Follow the instructions given during the call.
- Do not hang up until you are asked to.
911 call centre agents deserve respect and courtesy
Any form of aggression toward them delays the timely mobilization of emergency response personnel that you or someone in your family may require.
When should you call 911 outside of an emergency?
- For traffic accidents (even if you are not among the people involved).
- To report excessive noise.
- To report the presence of an abandoned vehicle on a public road.
- To report a vandalized car (if there is more than $5,000 in damages)
- To schedule an appointment with a police officer to turn in a firearm or ammunition.
- To request assistance from police personnel. The decision to dispatch police will be evaluated based on the nature of the call and the degree of urgency. The SPL will call you back before police are dispatched.
If you are the victim of a theft or a misdemeanour under $5,000, you can complete an online police report without having to contact 911.
If you call 911 by mistake, do not hang up.
Did you dial 911 by mistake? Whatever you do, don’t hang up! The call centre agent may determine that there is an emergency and dispatch a police officer to your location. Instead, stay on the line and simply explain what happened.
Three things to know about 911
- All calls to 911 are recorded, and the recordings are kept for a period of 48 months. The bylaw concerning 911 emergency call centre standards requires the establishment of a call recording system.
- 911 collaborates with an interpretation service that offers services in more than 200 languages and dialects, available at all times. 911 personnel speak French and English, and many staff members also master a third language.
- When a person with a hearing impairment uses a teletypewriter, the system automatically permits written communication with emergency call centre personnel.
Contact us by telephone: 450-662-4242
Visit us in person at one of our points of service.
Write to us by email.
Complete an online police report.
Any information may be useful to us. Please do not hesitate to send us the information:
- By contacting 911 (confidentiality ensured)
- Via the Info-Police line at 450-662-INFO (4636)
In the event of an accident without injury, you can complete a joint report if your vehicles are not blocking traffic and do not pose a risk of further accidents.
In this case, it is not necessary to request a police presence on the scene.
In the event of an accident with a parked vehicle or an inanimate object:
- Try to find and notify the owner of the damaged property.
- If you do not find anyone nearby, contact 911 to report an accident.
Info-Tabac line: 450-978-TABA (8222)
According to the Reporting Policy (in French), the following activities should be reported as soon as possible:
- Illicit activity, theft, official misconduct, manipulation of information from the city, advantageous use of information for personal purposes, corruption, bid rigging, influence peddling.
- Violation of a law, bylaw or municipal policy; non-compliance with a law or an applicable regulation, non-compliance with the city’s code of ethics, policies and directives.
- Abusive use of a position of authority, abusive use of funds or public property, improper management pertaining to municipal contractual matters, abuse of office, breach of trust.
- Required, accepted or conferred advantage; requesting, accepting or awarding advantages under a business relationship with the city.
- Reprisals against a person who reported a situation, threats, bullying, presumption, declaration, conduct or action concerning a discharge, demotion, suspension, harassment or discriminatory treatment.
- Any other unlawful conduct causing harm or affecting the city’s reputation.
Visit the Bureau d’intégrité et d’éthique de Laval website for details on how to report a situation.
C. P. 422, succursale Saint-Martin
Laval (Québec) H7V 3Z4
450 662-4242
Open Monday to Friday from 8:15 a.m. and 5:30 p.m.
For details on the opening hours of the Laval police headquarters, please view the page entitled Holiday municipal service schedule.
3225, Saint-Martin Boulevard East
Laval (Québec) H7E 4Y5
Open 24 hours day, seven days a week.
2785, Francis-Hugues Avenue
Laval (Québec) H7L 3J6
Open 24 hours a day, seven days a week.
560, 2e rue
Laval (Québec) H7V 1H3