First responder program

In Laval, firefighters play the role of first responders. Their mission is to save lives and provide services until an ambulance arrives.

What is the first responder program?

First responders are summoned to respond within three to seven minutes to victims presenting a high risk of:

• cardiorespiratory arrest
• severe allergic reaction (anaphylactic shock) 
• opioid overdose

What you can do while waiting for the first responders

You can facilitate the work of emergency first responders as follows:

• Listen to the emergency dispatcher’s instructions over the telephone and answer their questions. Emergency first responders will be mobilized as the person continues speaking to you.
• Unlock the doors.
• Turn on the outdoor lights.
• Move large objects away from the entrance.
• If it is winter, clear the snow and ice from the outside door.
• Make sure the person waiting has the following items:
  • Health insurance card
  • Medications
• If the victim is a child or if you have no choice but to bring a young child with you, collect the items you need for a stay at the emergency unit:
  • diapers
  • bibs
  • snacks
  • comfort object, etc.

What to do while waiting for emergency services in a private seniors’ residence

• When expecting an emergency first response team, staff at private seniors’ residences (PSR) follow additional protocols to facilitate their work and respect the dignity of residents.

• Check if the patient has a do not resuscitate order. This information must be communicated to emergency first responders when they arrive.
• If your PSR has an elevator, reserve it until the emergency response team has left the premises. Several return trips may be required.
• Stay available to answer questions and provide information on the resident’s identity and medical history.
• Inform all residents that a fire department vehicle will be arriving, explaining that there is a medical emergency, as some residents may have the reflex to evacuate the building.
• After the firefighters leave, check to make sure that no resident has left the building or is outdoors.