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Emptying Septic Tanks
Find all the practical information you need on emptying your septic tank.
Emptying a septic tank: What you need to know
Service
- You are required to have your septic tank emptied if your house is not connected to a municipal or private sewer network.
- The City of Laval is responsible for emptying septic tanks.
- You are responsible for scheduling any additional emptying at your own cost if your septic tank must be emptied more than once every two years. Please contact Environmental 360 Solutions Ltd., the company mandated by the City of Laval. Make sure to keep proof that the tank was emptied.
Schedule
- Septic tanks are emptied every two years between May 1 and November 15.
- At least 10 days beforehand, you will receive a notice by postal mail indicating the week when the septic tanks are emptied.
- You are not required to be present on the day that the tank is emptied.
- There are delays at times. Leave the covers accessible until you receive the septic tank emptying report (yellow notice).
| Areas where tanks are emptied in odd-numbered years (2025, 2027, etc.) | Areas where tanks are emptied in even-numbered years (2026, 2028, etc.) |
|---|---|
| Chomedey Fabreville Îles-Laval Laval-des-Rapides Laval-Ouest Laval-sur-le-Lac Pont-Viau Saint-Dorothée Sainte-Rose Vimont | Auteuil Duvernay Saint-François Saint-Vincent-de-Paul |
What to do before the septic tank is emptied
- Help locate the septic tank (using a stake, for example) and leave all its openings accessible and safe.
- Clear a space measuring 1.5 metres around and 3 metres above the tank.
- Make sure the cover is easy to remove.
- Clean and clear access to the tank and the service area so that the truck can park at a maximum distance of 40 m from the tank openings.
- Keep your pets away or inside the house.
- Unlock the gate of the fence to provide access, if required.
- Follow the septic tank manufacturer’s emptying instructions to avoid breakage. (Example: Power off the pump for the treatment system).
Additional fees may apply if these guidelines are not respected and the septic tank cannot be emptied.
Pumping fees
- Building not served by the sanitary sewer and the municipal water supply system: $77.35 per year, included in the municipal taxes.
- Building not served by the sanitary sewer and the municipal water supply system: $77.35 per year, included in the municipal taxes.
- Building served by the municipal water supply system: included in the municipal taxes. Building served by the municipal water supply system: included in the municipal taxes.
Frequently asked questions
Your tank will probably be emptied next year. If your address is still not on next year’s schedule, please contact us at 311.
No. The emptying schedule is established in advance, and the company mandated by the city will visit your home as scheduled. Even if emptying is not required, you must pay the annual fee. The City of Laval will not provide any reimbursements.
In general, the City of Laval is responsible for emptying only one septic tank per address. If you have any questions, please contact us at 311.
You must ensure that all your tanks are emptied, in accordance with the Regulation respecting wastewater disposal systems for isolated dwellings.
To schedule an appointment, contact Environmental 360 Solutions Ltd., the company mandated by the city, at 450-436-1107. You will benefit from a beneficial rate if any additional emptying is required.
Don’t forget to keep proof that the septic tank was emptied.
Contact us at 311. We will give you the information we have to help you locate your septic tank.
I received an emptying notice, but it is not in my name. What should I do?
Contact us at 311 so that we can correct the situation and update your contact information.
Contact us at 311 so that we can update your information.
A work order confirming that the tank was emptied will be left at your door or in your mailbox.
If the tank cannot be emptied during the scheduled week, you will receive a door hanger on your door or in your mailbox explaining why. Contact us at 311 to schedule a new appointment.
Yes, if your tank has a prefilter, it will be cleaned. To facilitate the work, please leave a garden hose close to the tank.
Yes. Please contact us at 311 so that we can update your information.
Yes, except if the tank has been abandoned, in accordance with provincial regulations. If that is the case and you can provide proof, please contact us at 311 so that we can update your information.
To read:
Règlement concernant la vidange des boues de fosses (PDF, 266 ko)
Règlement municipal concernant la tarification des services de l’eau (PDF, 160 ko)
Règlement sur l’évacuation et le traitement des eaux usées des résidences isolées
