This content is intended for the public covered by the exceptions of the Charter of the French language and its regulations. If you read on, you confirm that you fall within one of these exceptions.
Contact the City of Laval
Have a question, a comment or a request? Here’s how to contact us.
Online
Via chat: To get quick answers to your questions, chat with our chatbot, available at all times on the bottom right of each website page.
Via Mon dossier: To submit or follow up on a permit application, report a problem, or file a complaint, login to Mon dossier.
By telephone
Contact us at 311 or 450-978-8000 if you are calling from outside Laval:
- Sunday: closed
- Monday to Friday: 7 a.m. to 7 p.m.
- Saturday: 8 a.m. to 5 p.m.
At the multiservice counter
Schedule an appointment before visiting for most services. Note that the reservation platform is available in French only.
Walk‑in services
Only the following requests can be handled at the multiservice counter without an appointment during opening hours:
Address
Multiservice counter
1333 Boulevard Chomedey
Ground floor
Laval QC H7V 3Y1
Opening hours and services offered at the counters
Please schedule an appointment before going there in person (except for certain services).
Opening hours
Sunday: closed
Monday to Friday: 8:15 a.m. to 7 p.m.
Saturday: 9 a.m. to 4 p.m.
Services offered
- Oaths : solemn affirmation (affidavit), certificate of life and residence, form PPTC 132 – Declaration in lieu of guarantor (available at Passport Canada points of service), forms issued by the City of Laval for a partial tax exemption, certificate of accommodation (letter of invitation)
- Sale of City of Laval flags
- Sale of snow removal permits
- Sale of dog and cat permits
- Sale of temporary watering permit
- Parking stickers. Also available by postal mail.
Without an appointment
Opening hours
Monday to Friday: 8:15 a.m. to 5:15 p.m.
Services offered
- Information on municipal taxes
- Payment of municipal taxes
- Payment of statements of offence before the payment deadline. Also offered online.
Please schedule an appointment before going there in person.
Opening hours of the information counter
Monday to Friday: 8:15 a.m. to 5:30 p.m.
Opening hours of the permit and payment counter
Monday to Friday: 8:15 a.m. to noon and 1 p.m. to 5:15 p.m.
Services offered
- Conversion of buildings into condominiums
- Application for a permit. Electronic transmission offered.
- Minor exemptions
- Permit to carry out work on sewer and water service connections, and driveways.
- Site Planning and Architectural Integration Plan (SPAIP)
- Construction options on a lot
- Permits and certificates
- Information on the availability of the sewer and water supply system in front of a property
- Types of environments (zoning)
Elected officials
Contact the mayor and city council members.
Emergency
In case of danger, please contact 911.
Service de police de Laval
Service de sécurité incendie de Laval