Ville de Laval

    Pandemic and Epidemic

    ​An epidemic is the sudden and rapid spread of a disease in a given region, while a pandemic is a worldwide epidemic caused by an infectious disease.

    ​COVID-19: Pandemic

    Updated: August 6, 2020, 9 a.m.

    Current alert level: Intervention

    Ville de Laval, through the Division de la sécurité civile, is constantly monitoring the situation, along with the Direction de santé publique de Laval. All measures to reduce the risks of spreading COVID-19 are being implemented to ensure the health and safety of everyone on Laval territory. Actions are adapted to the changing situation.

    Health rules

    To prevent outbreaks, the City is asking residents to follow the health rules in force in public and private places, when taking part in an activity and on public transit. 

    These measures help residents protect both themselves and others: 

    • maintain physical distancing
    • wash hands
    • wear a face covering (required for access in public settings for anyone 12 years and older since July 18, 2020) 
    • avoid large gatherings 

    For the purpose of prevention and awareness-raising, there will be increased police presence near busy areas. Public health authorities will visit certain places to ensure that health standards for workplaces are respected and well understood.

    Get tested!

    You have been in contact with someone diagnosed with COVID-19 or you have symptoms of COVID-19? Get tested!

    Ville de Laval would like to thank all residents who are following the rules.

    In this page

    > Status of the situation
    > Multilingual instructions and information> Mask or Face Covering Now Mandatory> COVID-19 Screening and Assesment> Gatherings> Municipal Facilities, Services and Events> Assistance to WorkersAssistance to Entrepreneurs and Businesses> Pets> Volunteers Wanted> Public Transport > Housing> Press Release> Be informed
    > COVID-19: General Documentation and Information

    Status of the situation

    Instructions and Multilingual Information

    Do you have questions about COVID-19?

    Consult the Frequently Asked Questions of the Gouvernement du Québec​​.

    Multilingual information

    Looking for documentation on the coronavirus (COVID-19) in a native language other than English? Learn about the instructions.

    Mask or Face Covering Now Mandatory

    Order in Council No. 810-2020 makes the wearing of a mask or face covering over the nose and mouth mandatory in closed or partially covered public places since July 18, 2020 for people age 12 or over.

    All municipal buildings open to the public are therefore included in this requirement:

    • Arenas
    • Libraries
    • Community centres
    • Sports complexes
    • Municipal Court
    • Park chalets and washroom facilities
    • Maison des arts
    • Multiservice Counter
    • City Hall
    • Farm and greenhouse at the Centre de la nature
    • Police stations
    • Etc.

    Wearing a mask or face covering will also be required for access to a building lobby, reception area or elevator lobby in a building in order to go anywhere there.

    Residents will have to come with their own disposable mask or reusable face covering. Without this, they will not be able to access the interior of the building. Please note that a face shield (visor) does not replace a mask or face covering.

    Despite wearing a mask or face covering, the following health measures are still required:

    • Regular hand washing
    • Physical distancing (2 metres)
    • Isolation at home if you are sick

    For a complete list of places subject to these health measures, consult the Québec government's Frequently Asked Questions​​ and the instructions for using and making a face covering​​.

    Residents looking for information, in their first language, on how to properly use and make a face covering, may download one of the multilingual versions​​.

    Public Transport

    Following the Government of Quebec announcement of June 30, 2020, public transit users aged 12 and over must wear a mask. For more information​​.

    COVID-19 Screening and Assesment

    There are many COVID-19 screening clinics open in Laval. An at-home screening is also available to clients of all ages who are unable to come to the regular clinics in the community.

    Screening for the Symptomatic Population in Laval

    The Direction de santé publique of the CISSS de Laval has increased screening capacity on Laval territory. Laval residents who present signs or symptoms of COVID-19 must make an appointment by telephone before going to a screening clinic.

    450 644-4545

    Depending on the results of this assessment, they will be referred to the right screening clinic or receive the service at home. 

    Note that the screening clinic located at the Pierre-Creamer and Cartier arenas offers walk-in screening.

    For more information, visit the CISSS de Laval website​​.

    Specialized Clinics

    Laval residents who believe they have COVID-19 or who have been diagnosed with the virus, as well as those who show symptoms, can go to a specialized clinic designated for assessment. Laval resifents must call to make an appointment.

    450 644-4545

    For more information, visit the CISSS de Laval website​.​​​

    Online Self-Assessment

    The Public Health Agency of Canada offers a tool to assess your symptoms and find out what to do about them​​.

    COVID-19 Data in Laval

    To find out the number of confirmed cases by development sector, as well as by installation of the CISSS de Laval, consult the dedicated map​​.

    No gatherings allowed

    The City would like to remind you that only outdoor gatherings meeting the following conditions are possible.

    ​Outdoor gatherings
    ​Private places
    ​The number of people gathered must not exceed 10.
    ​Public places
    A minimum distance of 2 meters must be maintained between those which do not come from the same household.
    ​Indoor gatherings
    ​Gatherings in homes
    ​The number of people gathered must not exceed 10.
    ​Public places
    ​The number of people gathered must not exceed 250.
    A minimum distance of 2 meters must be maintained between those which do not come from the same household.
    In a seated position, the distance to keep is 1.5 meter.

    Instructions issued by the government of Quebec must be respected.​​

    Noticing a gathering?

    Contact the Service de police de Laval.


    More than ever, residents are being asked to cooperate in obeying these rules in order to curb the spread of the virus.

    Municipal Facilities, Services and Events

    Thanks a Million for the Joint Effort 

    In these uncertain and difficult times, Ville de Laval wishes to underline the resilience of its residents and thank everyone for the efforts made in the last weeks.

    Together, we will get through it all.

    Responsible Habits to Adopt

    Following the reopening of certain municipal facilities, Ville de Laval wishes to reminds residents to comply with the measures put in place:

    • Make sure you have your hand sanitizer gel with you when you use street furniture or certain installations  (push button at traffic lights, picnic tables, park benches, gates to open, electrical charging stations, etc.).
    • Wash your hands regularly.
    • Follow the social distancing rules.

    Please note that it is impossible for the municipal crews to disinfect all equipment and facilities.

    Assistance to Workers

    Canada’s COVID-19 Economic Response Plan

    The Government of Canada is taking immediate, significant and decisive action to support Canadians and businesses facing hardship as a result of the global COVID-19 outbreak. More details​​.

    Government Assistance Programs COVID-19

    There are a number of government assistance programs available for workers, residents of Québec, who have lost their income because of COVID-19. Consult this tool to help you determine what type of assistance is available in your situation​​.

    Assistance to Entrepreneurs and Businesses

    In order to slow the spread of COVID-19, the Service du développement économique is suspending access to its offices for an indefinite period of time. However, services are being maintained.

    450 978-5959

    At the present time, Ville de Laval's Service du développement économique is compiling the various actions to support entrepreneurs and businesses that our business partners have put forward with regard to COVID-19.

    Refer to the website of the Service du développement économique for more information on support measures for entrepreneurs and businesses. (only in French)

    Reminder to Businesses: Essential Travel

    The government has established a list of essential services ans commercial activities​​. Companies must refer to it to validate the continuity or not of their activities.

    Ville de Laval is recommending that businesses providing essential services send a letter of attestation of employment to employees identified as essential​​ in order to facilitate their access to the checkpoints set up in certain regions.

    Water Service Restored in Industrial, Commercial and Institutional Buildings

    Following the Government's announcement of its intention to gradually allow the reopening of certain economic activities, the Régie du bâtiment du Québec has published a guide of recommendations for restoring water systems in unoccupied buildings. 

    Among the recommendations of this guide are the measures to be taken before people start returning to a building, in order to reduce the health risks associated with stagnant water in the pipes. 

    Consult the guide on Recommendations for restoring service to water distribution systems​​.

    Volunteers Wanted

    Given the present situation, demand is growing and community organizations are critically short of human resources. Want to lend a hand? We need it!

    Je Bénévole!

    Many community organizations are looking for people interested in ensuring the maintenance of essential services for vulnerable clienteles. Would you like to lend a hand to a Laval community organization on a voluntary basis?

    Submit your application

    Je Contribue!

    Anyone with experience or training in health or social services and who wishes to support health personnel in the situation related to the spread of COVID-19 is invited to contribute.

    Submit your application

    Public Transport

    Following the Government of Quebec announcement of June 30, 2020, public transit users aged 12 and over must wear a mask. For more information​​.


    The Société de transport de Laval​​ maintains his operations on the entire network as well as for paratransit service. Plan your trips by consulting the schedule (the frequency of buses can be modified)​​.


    Exo maintains his operation on the entire netweork. Plan your trips by consulting the schedules (the frequency of trains can be modified)​​.



    Moving soon? The Société d'habitation du Québec (SHQ) has published a guide to good health practices to adopt for tenants who will soon have to move.

    Consult the Guide des bonnes pratiques sanitaires à adopter lors d'un déméngament (in French)​​

    Assistance in finding accommodation

    Are you looking for accommodation in Laval? Are you at risk of finding yourself homeless?

    Depending on your situation and your income, the Housing Help Service of the Office municipal d'habitation provides you with a range of services to assist you in your efforts.

    Visit the website of the Office municipal d'habitation de Laval​​

    Press Releases

    Be informed

    Subscribe to the digital communications of Ville de Laval to get updates on the situation.

    Ville de Laval's newsletter​​

    Ville de Laval's social media (Facebook, Twitter, LinkedIn, Instagram, etc.)​​

    COVID-19: General Documentation and Information

    Multilingual Instructions and Information

    Download the computer graphics in the language of your choice on the website of the Ministère de l'Immigration, de la Francisation et de l'Intégration.

    Click on the image to enlarge

    Residents looking for documentation concerning the coronavirus (COVID-19) in their primary language can refer to the following websites:

    If you Get Sick 

    • Be aware of the symptoms of the disease and whether you are among those at risk of complications designated by public health authorities
    • Stay home if you're sick
    • If special medical clinics have been opened by the health authorities to treat sick people, go to one of them to get proper care

    Anyone who thinks they may have COVID-19 or who wants information on the subject is encouraged to call the Government of Québec's public information line, Monday - Friday, 8 a.m. – 6 p.m.

    450 644-4545 

    For the Government of Canada's information on COVID-19 for the general public, please contact 

    1 833 784-4397

    Mental Health

    Residents are being challenged in a number of ways because of isolation, financial and employment uncertainty and disruptions to daily life.

    The Goverment of Québec offers various ways that can improve your emotional and psychosocial well-being​​.  

    The Government of Canada offers the Wellness Together Canada tool to obtain mental health and substance use support​​.

    The Mistreatment of Older Adults

    Do you think you might be experiencing mistreatment or that an older adult near you is? Call the elder mistreatment listening and referral helpline. 

    1 888 489-2287

    The mistreatment of older adults is unacceptable! Speak up!, 585 Kb


    Questions and Worries

    As a reminder, the telephone consultation service is available 24 hours a day, 7 days a week, and can also help you: 

    • If you have questions about your health or the health of a loved one
    • If you feel worried or anxious about COVID-19

    Canada COVID-19 App and Self-Assessment Tool

    The Government of Canada has developped an app to help residents track their symptoms, receive the latest updates, and access trusted resources

    Dowload the application​​

    For Further Tips

    Public Health Agency of Canada – Flu (influenza): Pandemic flu​​

    Centre intégré de santé et de services sociaux de Laval – Prevention of infectious diseases (in French)

    Urgence Québec - Pandemic​​

    Government of Québec​​

    The Canadian Pandemic Influenza Plan for the Health Sector – Public Health Agency of Canada​​

    Preventing transmission of viruses and bacteria​​​​

    Guide autosoins (in French)​​ ​​

    Guide des bonnes pratiques sanitaires à adopter lors des déménagements (in French)​​​​