{"id":26688,"date":"2024-12-17T20:25:56","date_gmt":"2024-12-18T01:25:56","guid":{"rendered":"https:\/\/www.laval.ca\/joindre-le-service-dincendie\/"},"modified":"2025-03-23T11:03:55","modified_gmt":"2025-03-23T15:03:55","slug":"contact-ssil","status":"publish","type":"page","link":"https:\/\/www.laval.ca\/en\/firefighter\/contact-ssil\/","title":{"rendered":"Contact SSIL"},"content":{"rendered":"\n<div class=\"wp-block-group has-section-light-background-color has-background is-layout-constrained wp-container-core-group-is-layout-a29f7d37 wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-section-dark-color has-text-color has-link-color wp-elements-44054e07738387719121beedb71097bb\"><strong>The content of this page is available only in French.<\/strong><\/h2>\n\n\n\n<p>If you require this information in English, you can reach us through \u2060<a href=\"https:\/\/can01.safelinks.protection.outlook.com\/?url=https%3A%2F%2Fmondossier.laval.ca%2F%3F_gl%3D1*1vilvu5*_gcl_au*NjkyNzM0Mzc2LjE3MzcxMjE0NTA.*_ga*MzM0MzU2NTI0LjE2Nzg1NTk3NTg.*_ga_G6H5B2R1FL*MTc0MTc5NjEyNi42MTkuMS4xNzQxNzk3ODI1LjYwLjAuMA..&amp;data=05%7C02%7Cl.mustafa%40laval.ca%7Cd2ebda94a5dc430a4d9608dd88b7f40d%7C15ebd2ebb8cf40dd8e2bb2e67abb40ef%7C0%7C0%7C638817045841724507%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=uCSItLDDiX8J1KdCY998xZtvdqYjTGHRVCkmpFWy3dM%3D&amp;reserved=0\" target=\"_blank\" rel=\"noreferrer noopener\">Mon dossier<\/a>. You can also use a machine-translated version (without any human intervention) by using <a href=\"https:\/\/www.google.com\/search?q=google+translate&amp;sca_esv=6f4cffb8fcc6cffb&amp;source=hp&amp;ei=OyAaaIGjG5e90PEPqsvQ6Ac&amp;iflsig=ACkRmUkAAAAAaBouS9WCL_zO-4zljC59-gTtL7PE4hfd&amp;ved=0ahUKEwjBrMyyio-NAxWXHjQIHaolFH0Q4dUDCA8&amp;uact=5&amp;oq=google+translate&amp;gs_lp=Egdnd3Mtd2l6IhBnb29nbGUgdHJhbnNsYXRlMhAQABiABBixAxhDGIMBGIoFMgUQABiABDIFEAAYgAQyCxAAGIAEGLEDGIMBMgsQABiABBixAxiDATIFEAAYgAQyBRAAGIAEMgUQABiABDILEAAYgAQYsQMYgwEyBRAAGIAESI8OUABY3w1wAHgAkAEAmAFDoAGhBqoBAjE2uAEDyAEA-AEBmAIQoALGBsICFhAuGIAEGLEDGNEDGEMYgwEYxwEYigXCAgoQABiABBhDGIoFwgINEAAYgAQYsQMYQxiKBcICCBAAGIAEGLEDwgIREC4YgAQYsQMY0QMYgwEYxwHCAgsQABiABBixAxiKBZgDAJIHAjE2oAeiZ7IHAjE2uAfGBg&amp;sclient=gws-wiz\" target=\"_blank\" rel=\"noreferrer noopener\">Google Translate<\/a>.<\/p>\n<\/div>\n\n\n<section class=\"sticky-section-group aligndefault\"\n>\n   \n<div class=\"sticky-section-main\"\n>\n   \n\n<p class=\"is-style-intro-text\">Here\u2019s how to contact the fire department.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>When you contact 911<\/strong><\/h2>\n\n\n\n<p>If there is a fire, <strong>contact 911 immediately.<\/strong><\/p>\n\n\n\n<p>The person taking your call will ask important questions to help ensure that you receive the appropriate assistance in a timely manner. Be prepared to answer the following questions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Location of the emergency, including the address or intersection where the event took place.<\/li>\n\n\n\n<li>Nature of the emergency.<\/li>\n\n\n\n<li>Details of the emergency, for example:<\/li>\n\n\n\n<li>Description of a possible fire.<\/li>\n\n\n\n<li>Description of injuries or symptoms experienced by the person in a medical emergency.<\/li>\n<\/ul>\n\n\n\n<p>Name and telephone number to contact you.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Three things to know about 911<\/strong><\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>All calls received at 911 are recorded, and the recordings are kept for a period of 48 months. The <em>Regulation respecting standards, specifications and quality criteria applicable to 9-1-1 emergency centres and to certain secondary emergency call centres<\/em> requires the establishment of a system for recording emergency calls.<\/li>\n\n\n\n<li>911 relies upon a firm of interpreters, available 24\/7, to provide assistance in more than 200 languages and dialects. Additionally, all 911 staff speak French and English, and many staff members also master a third language.<\/li>\n<\/ol>\n\n\n\n<p>When a person who is hard of hearing calls 911 using a teletypewriter, the system is automatically activated, thereby allowing communication in writing between the person calling and the emergency services staff.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>When to call 311<\/strong><\/h2>\n\n\n\n<p>311 is the gateway to all municipal services. For example, residents can call 311 for the following purposes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Report a road problem.<\/li>\n\n\n\n<li>Request information concerning permits.<\/li>\n\n\n\n<li>Find out about local activities.<\/li>\n\n\n\n<li>Get information about outdoor fireplaces.<\/li>\n\n\n\n<li>Get information about municipal regulations pertaining to smoke detectors.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>When to reach the prevention division<\/strong><\/h2>\n\n\n\n<p>Residents can also reach the prevention division by telephone or email:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To submit a request for authorisation or a permit application.<\/li>\n\n\n\n<li>For an application from fire safety professionals, as part of a project involving a building within Laval city limits.<\/li>\n<\/ul>\n\n\n\n<p>Telephone: 450-662-4450<\/p>\n\n\n\n<p>Email: <ins><a href=\"mailto:divprevention.inc@laval.ca\">divprevention.inc@laval.ca<\/a><\/ins><\/p>\n\n\n\n<p>Bureau de la pr\u00e9vention<br>2785 Avenue Francis-Hugues, 2<sup>nd<\/sup> floor<br>Laval QC H7L 3J6<\/p>\n\n\n\n<p><strong>Contact us online<\/strong><\/p>\n\n\n\n<p>The <a href=\"https:\/\/mondossier.laval.ca\/\" target=\"_blank\" rel=\"noopener\">mondossier.laval.ca<\/a> citizen portal provides access to the same services as 311, 24 hours a day, seven days a week. It also offers follow-up on active requests.<\/p>\n\n\n<section class=\"info-tip-box aligndefault\"\n>\n   <div class=\"info-tip-box__decoration\" aria-hidden=\"true\"><\/div>\n   <div class=\"info-tip-box__content\">\n    \n\n<h3 class=\"wp-block-heading\"><strong>If you contact 911 by mistake, don\u2019t hang up.<\/strong><\/h3>\n\n\n\n<p>You or a child could dial 911 by mistake. If such a situation does occur, do not hang up, as doing so could lead the 911 dispatcher to conclude that there is an emergency and to send an emergency response team to your location. Therefore, stay on the line and simply explain what happened.<\/p>\n\n   <\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>To organize a meeting or visit a fire station<\/strong><\/h2>\n\n\n\n<p>If you wish to hold a prevention activity with the SSIL, you will find all the information you need on <a href=\"https:\/\/docs.google.com\/document\/d\/1E-GUDGfCpp-hWdBnNjeexBFdhUObdkbR\/edit?usp=sharing&amp;ouid=100890406648295166018&amp;rtpof=true&amp;sd=true\" target=\"_blank\" rel=\"noopener\">the page listing the fire stations<\/a> in Laval.<\/p>\n\n<\/div>\n\n\n<div class=\"sticky-section-sidebar\"\n>\n   <div class=\"sticky-section-sidebar__inner\">\n     \n<div class=\"sidebar-cta-wrapper aligndefault\">\n   <div class=\"sidebar-cta\">\n     \n  <div class=\"theme-icon aligndefault theme-icon--colored\">\n    <span class=\"theme-icon__icon icon icon-caserne\"><\/span>\n  <\/div>\n  \n\n\n<p class=\"has-xlarge-font-size\"><strong>Witness a fire?<\/strong><\/p>\n\n\n\n<p>Call 911<\/p>\n\n   <\/div>\n<\/div>\n\n   <\/div>\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":23,"featured_media":0,"parent":27031,"menu_order":161,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-26688","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","acf":[],"coauthors":[],"author_meta":{"author_link":"https:\/\/www.laval.ca\/en\/author\/mar-longprelaval-ca\/","display_name":"mar.longpre@laval.ca"},"relative_dates":{"created":"Posted 1 year ago","modified":"Updated 1 year ago"},"absolute_dates":{"created":"Posted on December 17, 2024","modified":"Updated on March 23, 2025"},"absolute_dates_time":{"created":"Posted on December 17, 2024 8:25 pm","modified":"Updated on March 23, 2025 11:03 am"},"featured_img_caption":"","featured_img":false,"series_order":"","publishpress_future_action":{"enabled":false,"date":"2026-04-30 13:28:24","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/comments?post=26688"}],"version-history":[{"count":8,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26688\/revisions"}],"predecessor-version":[{"id":59911,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26688\/revisions\/59911"}],"up":[{"embeddable":true,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/27031"}],"wp:attachment":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/media?parent=26688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}