{"id":26657,"date":"2024-12-20T10:35:36","date_gmt":"2024-12-20T15:35:36","guid":{"rendered":"https:\/\/www.laval.ca\/recours-acte-criminel\/"},"modified":"2026-02-26T14:29:45","modified_gmt":"2026-02-26T19:29:45","slug":"recourse-crime-victim","status":"publish","type":"page","link":"https:\/\/www.laval.ca\/en\/police\/police-services\/complaint-report\/recourse-crime-victim\/","title":{"rendered":"Recourse against the Service de police de Laval for victims of crime"},"content":{"rendered":"<section class=\"sticky-section-group aligndefault\"\n>\n   \n<div class=\"sticky-section-main\"\n>\n   \n\n<p class=\"is-style-intro-text\">Have you been the victim of a crime and are dissatisfied with the treatment you received from the Service de police de Laval (SPL)?\u202fYou can file a complaint.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Concerned parties for filing a complaint<\/h2>\n\n\n\n<p>Within the meaning of the Act to assist persons who are victims of criminal offences and to facilitate their recovery (LAPVIC), the following persons are considered victims:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Person directly involved who was victimized by the crime and who feels wronged or dissatisfied as a result of the treatment they received from the Service de police de Laval.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Parent of or person who has parental authority over a child (aged 14 or under) who is victimized by a crime or who dies as a result of a crime.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Child of a parent or a person with parental authority who is victimized by a crime or who dies as a result of a crime.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spouse of a person who is victimized by a crime or who dies as a result of a crime.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Person in charge of a person who is victimized by a crime or who dies as a result of a crime.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Loved one of a person who is victimized by a crime or who dies as a result of a crime.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&nbsp;Person who witnesses a crime or a crime scene.&nbsp;<\/li>\n<\/ul>\n\n\n\n  <div class=\"notification-message notification-message__bg-alert-circle\" \n  >\n   <div class=\"notification-message__inner-container\">\n    <div class=\"notification-message__heading\">\n              <span class=\"notification-message__icon icon icon-alert-circle\"><\/span>\n                    <p class=\"notification-message__title\">Important<\/p>\n          <\/div>\n          <div class=\"notification-message__text\">\n        <p><span class=\"TextRun SCXW232198321 BCX0\" lang=\"FR-CA\" xml:lang=\"FR-CA\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW232198321 BCX0\"><span class=\"TextRun SCXW171322331 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW171322331 BCX8\" data-ccp-parastyle=\"Normal0\">Your complaint must be filed <\/span><span class=\"NormalTextRun SCXW171322331 BCX8\" data-ccp-parastyle=\"Normal0\">no later than six months after the date of the event and can <\/span><span class=\"NormalTextRun SCXW171322331 BCX8\" data-ccp-parastyle=\"Normal0\">concern any person employed by the <\/span><\/span><span class=\"TrackedChange SCXW171322331 BCX8\"><span class=\"TextRun SCXW171322331 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW171322331 BCX8\" data-ccp-parastyle=\"Normal0\">SPL, <\/span><\/span><\/span><span class=\"TextRun SCXW171322331 BCX8\" lang=\"EN-CA\" xml:lang=\"EN-CA\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW171322331 BCX8\" data-ccp-parastyle=\"Normal0\">including police <\/span><span class=\"NormalTextRun SCXW171322331 BCX8\" data-ccp-parastyle=\"Normal0\">and <\/span><span class=\"NormalTextRun SCXW171322331 BCX8\" data-ccp-parastyle=\"Normal0\">civil<\/span><span class=\"NormalTextRun SCXW171322331 BCX8\" data-ccp-parastyle=\"Normal0\">ian<\/span><span class=\"NormalTextRun SCXW171322331 BCX8\" data-ccp-parastyle=\"Normal0\"> personnel<\/span><\/span>.<\/span><\/span><span class=\"EOP SCXW232198321 BCX0\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n      <\/div>\n      <\/div>\n  <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Types and categories of complaints\u202f&nbsp;<\/h2>\n\n\n\n<p>Your complaint concerning the quality of the service offered by SPL personnel must concern actions, inactions, the use of language, or conduct observed during the treatment of the victim\u2019s case file.&nbsp;<\/p>\n\n\n\n<p>To facilitate the complaint process, seven categories have been established in accordance with victims\u2019 rights.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to particip\u200bation<\/h3>\n\n\n\n<p>The victim has the right, regarding the crime at the origin of their harm or loss, to have their views and concerns taken into consideration when their rights are at issue.\u202f&nbsp;<\/p>\n\n\n\n<p>For further information, please view the <a href=\"https:\/\/www.laval.ca\/wp-content\/uploads\/2025\/02\/declaration-service-victime-spl.pdf\" data-type=\"attachment\" data-id=\"22177\">Service Declaration for Victims provided by your police service<\/a> (PDF, 199 KB, in French)<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to due consideration\u202f&nbsp;<\/h3>\n\n\n\n<p>The victim has a right to be treated with courtesy, fairness and understanding and with respect for their dignity and privacy.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to protection&nbsp;&nbsp;<\/h3>\n\n\n\n<p>The victim has the right, given the available resources, to protection against attempts at intimidation or reprisals. They also have the right, regarding the crime at the origin of their harm or loss, to have their safety taken into consideration by persons in charge of applying the law.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to privacy\u202f&nbsp;<\/h3>\n\n\n\n<p>The victim must be treated with respect for their privacy.\u202f&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to information&nbsp;<\/h3>\n\n\n\n<p>The victim must be informed about their rights and the remedies available for exercising them.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to compensation and restitution of property<\/h3>\n\n\n\n<p>The victim has the right, regarding the crime at the origin of their harm or loss:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u200bTo prompt and fair restitution or compensation for damage suffered or financial assistance, if applicable.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To the return of any seized property as soon as possible where its retention is no longer required to meet the ends of justice.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To have a court make a restitution order against the perpetrator of the crime, in accordance with section 737.1 of the Criminal Code.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Right to support and guidance<\/h3>\n\n\n\n<p>A victim has the right to support and guidance, based on the resources available and to the extent provided for by law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to file a complaint&nbsp;<\/h2>\n\n\n\n<p>If you wish to file a complaint, you can do so in one of the following ways.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-vortex-blocks-accordions-group block-accordions-group accordion-container\">\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"strongstrongonline-strong-strong\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\"><strong><strong>Online<\/strong><\/strong><\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<ul class=\"wp-block-list\">\n<li>Download the <a href=\"https:\/\/www.laval.ca\/wp-content\/uploads\/2025\/02\/formulaire-plainte-spl.pdf\" target=\"_blank\" data-type=\"attachment\" data-id=\"22175\" rel=\"noreferrer noopener\">online form<\/a>\u202f(PDF,\u202f3\u202fMB)\u202fto your work station.&nbsp;<\/li>\n\n\n\n<li>Complete the form.&nbsp;<\/li>\n\n\n\n<li>Send the completed form by email to <a href=\"mailto:SPL.assistancevictime@laval.ca\" target=\"_blank\" rel=\"noreferrer noopener\">SPL.assistancevictime@laval.ca<\/a>&nbsp;<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"strongstrongin-person-or-by-postal-mail-strong-strong\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\"><strong><strong>In person or by postal mail<\/strong><\/strong><\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p>You must submit your complaint by selecting one of the following two options:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Complete and print the <a href=\"https:\/\/www.laval.ca\/wp-content\/uploads\/2025\/02\/formulaire-plainte-spl.pdf\" target=\"_blank\" data-type=\"attachment\" data-id=\"22175\" rel=\"noreferrer noopener\">online form<\/a>\u202f(PDF,\u202f3\u202fMB), then:&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Bring it in person to one of our <a href=\"https:\/\/www.laval.ca\/en\/police\/contact-laval-police-department\/#service\">service points<\/a>.<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Send it by postal mail to the <a href=\"https:\/\/www.laval.ca\/en\/police\/contact-laval-police-department\/#service\">western regional police headquarters<\/a>.<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li>Go in person to one of our <a href=\"https:\/\/www.laval.ca\/en\/police\/contact-laval-police-department\/#service\">service points<\/a> to complete the form on site.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>Your form will be transmitted directly to the administrative agent with the Division des Normes professionnelles (Professional standards division), which will process and transfer it to the manager responsible for the concerned section. This person will follow up on your complaint by email or by telephone.\u202f&nbsp;<\/p>\n\n\n\n<p>Please allow for a complaint processing time of no more than 20 business days, except in cases involving circumstances beyond our control.&nbsp;<\/p>\n<\/div><\/div><\/section>\n<\/div>\n\n<\/div>\n\n\n<div class=\"sticky-section-sidebar\"\n>\n   <div class=\"sticky-section-sidebar__inner\">\n     \n\n<p><\/p>\n\n   <\/div>\n<\/div>\n\n<\/section>\n\n\n<section class=\"mixed-carousel mixed-carousel--custom alignfull\"\n>\n    \n<div class=\"heading-with-button container\">\n      <h2 class=\"heading-with-button__title\">To find out more <\/h2>\n    <\/div>\n    <div class=\"mixed-carousel__carousel-wrapper\">\n      <div class=\"mixed-carousel__carousel swiper\">\n        <div class=\"swiper-wrapper\">\n                      \n<div class=\"mixed-item swiper-slide aligndefault mixed-item--landscape-thumbnail\">\n  <a class=\"mixed-item__inner\" href=\"https:\/\/www.laval.ca\/en\/police\/\">    <div class=\"mixed-item__thumbnail-wrapper\">\n      <img decoding=\"async\" width=\"609\" height=\"350\" src=\"https:\/\/www.laval.ca\/wp-content\/uploads\/2025\/03\/nous-joindre-609x350-1.jpg\" class=\"attachment-medium_large size-medium_large\" alt=\"\" sizes=\"(min-width:1216px) 430px, (min-width:1080px) 36vw, (min-width:768px) 41vw, (min-width:560px) 60vw, 85vw\" srcset=\"https:\/\/www.laval.ca\/wp-content\/uploads\/2025\/03\/nous-joindre-609x350-1.jpg 609w, https:\/\/www.laval.ca\/wp-content\/uploads\/2025\/03\/nous-joindre-609x350-1-300x172.jpg 300w\" \/>    <\/div>\n    <h3 class=\"mixed-item__title\"><span>Contact us<\/span><\/h3>\n          <p class=\"mixed-item__excerpt\">How to contact the SPL<\/p>\n      <\/a><\/div>\n\n\n                  <\/div>\n      <\/div>\n    <\/div>\n    <div class=\"mixed-carousel__carousel-navigation container\">\n      <div class=\"swiper-button-prev\"><\/div>\n      <div class=\"swiper-button-next\"><\/div>\n    <\/div>\n      \n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":23,"featured_media":0,"parent":26662,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-26657","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","acf":[],"coauthors":[],"author_meta":{"author_link":"https:\/\/www.laval.ca\/en\/author\/mar-longprelaval-ca\/","display_name":"mar.longpre@laval.ca"},"relative_dates":{"created":"Posted 1 year ago","modified":"Updated 2 months ago"},"absolute_dates":{"created":"Posted on December 20, 2024","modified":"Updated on February 26, 2026"},"absolute_dates_time":{"created":"Posted on December 20, 2024 10:35 am","modified":"Updated on February 26, 2026 2:29 pm"},"featured_img_caption":"","featured_img":false,"series_order":"","publishpress_future_action":{"enabled":false,"date":"2026-04-23 17:38:25","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26657","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/comments?post=26657"}],"version-history":[{"count":13,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26657\/revisions"}],"predecessor-version":[{"id":107528,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26657\/revisions\/107528"}],"up":[{"embeddable":true,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26662"}],"wp:attachment":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/media?parent=26657"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}