{"id":26644,"date":"2024-12-21T08:19:13","date_gmt":"2024-12-21T13:19:13","guid":{"rendered":"https:\/\/www.laval.ca\/police\/nous-joindre\/"},"modified":"2026-02-26T14:18:19","modified_gmt":"2026-02-26T19:18:19","slug":"contact-laval-police-department","status":"publish","type":"page","link":"https:\/\/www.laval.ca\/en\/police\/contact-laval-police-department\/","title":{"rendered":"Contacting the Laval Police Department"},"content":{"rendered":"<section class=\"sticky-section-group aligndefault\"\n>\n   \n<div class=\"sticky-section-main\"\n>\n   \n\n<p class=\"is-style-intro-text\">If you are a victim of or a witness to a criminal event, do not hesitate to contact us at any time. If you are not in an emergency situation, but would like to reach the SPL, you can contact us as follows.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Information to have when calling 911<\/h2>\n\n\n\n<p>Be prepared to answer the following questions so that the department can give you the help that you need.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Location of the emergency, including the address or intersection where the event occurred.<\/li>\n\n\n\n<li>Nature of the emergency.<\/li>\n\n\n\n<li>Details of the emergency, for example:<br>&#8211; <span style=\"color: initial;\">Physical description of the person suspected of committing a crime.<\/span><br>&#8211; <span style=\"color: initial;\">Description of a potential fire.<\/span><br>&#8211; Description of injuries suffered and symptoms experienced by a person in a medical emergency situation.<\/li>\n\n\n\n<li>Name and telephone number where you can be reached.&nbsp;<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Three important things to know about when contacting 911<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Call centre agents will dispatch emergency response personnel while asking you questions.<\/li>\n\n\n\n<li>Follow the instructions given during the call.<\/li>\n\n\n\n<li>Do not hang up until you are asked to.<\/li>\n<\/ol>\n\n\n<section class=\"info-tip-box aligndefault\"\n>\n   <div class=\"info-tip-box__decoration\" aria-hidden=\"true\"><\/div>\n   <div class=\"info-tip-box__content\">\n    \n\n<h3 class=\"wp-block-heading\">911 call centre agents deserve respect and courtesy<\/h3>\n\n\n\n<p>Any form of aggression toward them delays the timely mobilization of emergency response personnel that you or someone in your family may require.<\/p>\n\n   <\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">When should you call 911 outside of an emergency?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For traffic accidents (even if you are not among the people involved).<\/li>\n\n\n\n<li>To report excessive noise.<\/li>\n\n\n\n<li>To report the presence of an abandoned vehicle on a public road.<\/li>\n\n\n\n<li>To report a vandalized car (if there is more than $5,000 in damages)<\/li>\n\n\n\n<li>To schedule an appointment with a police officer to turn in a firearm<a href=\"https:\/\/www.laval.ca\/en\/police\/police-services\/turn-in-firearm\/\"> <u>or ammunition<\/u><\/a>.<\/li>\n\n\n\n<li>To request assistance from police personnel. The decision to dispatch police will be evaluated based on the nature of the call and the degree of urgency. The SPL will call you back before police are dispatched.<\/li>\n<\/ul>\n\n\n\n<p>If you are the victim of a theft or a misdemeanour under $5,000, you can <a href=\"https:\/\/www.laval.ca\/en\/police\/services\/faire-une-plainte-ou-un-rapport\/online-police-report\/\" data-type=\"link\" data-id=\"https:\/\/www.laval.ca\/en\/police\/services\/faire-une-plainte-ou-un-rapport\/online-police-report\/\">complete an online police report<\/a> without having to contact 911.<\/p>\n\n\n\n<div class=\"wp-block-group has-section-light-background-color has-background is-layout-constrained wp-container-core-group-is-layout-92b9201d wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-section-dark-color has-text-color has-link-color wp-elements-b9c92326fd86ce9f047b4490380250e3\"><strong>If you call 911 by mistake, do not hang up.<\/strong><\/h2>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-section-dark-color has-alpha-channel-opacity has-section-dark-background-color has-background is-style-default\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p>Did you dial 911 by mistake? Whatever you do, don\u2019t hang up! The call centre agent may determine that there is an emergency and dispatch a police officer to your location. Instead, stay on the line and simply explain what happened.&nbsp;<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Three things to know about 911<\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>All calls to 911 are recorded, and the recordings are kept for a period of 48 months. The bylaw concerning 911 emergency call centre standards requires the establishment of a call recording system.<\/li>\n\n\n\n<li>911 collaborates with an interpretation service that offers services in more than 200 languages and dialects, available at all times. 911 personnel speak French and English, and many staff members also master a third language.<\/li>\n\n\n\n<li>When a person with a hearing impairment uses a teletypewriter, the system automatically permits written communication with emergency call centre personnel.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"service\">Our service points<\/h2>\n\n\n\n<div class=\"wp-block-vortex-blocks-accordions-group block-accordions-group accordion-container\">\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"eastern-regional-police-station\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">Eastern regional police station<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p><a href=\"https:\/\/www.google.com\/maps\/place\/2785+Av+Francis-Hughes%2c+Laval%2c+QC+H7L+3J6\/data=%214m2%213m1%211s0x4cc9216ee0c43a1d:0x9a54d9f5a3f28314?sa=X&amp;ved=1t:242&amp;ictx=111&amp;cshid=1718916229631852\" target=\"_blank\" rel=\"noreferrer noopener\">2785,&nbsp;Francis-Hugues Avenue<\/a><br>Laval (Quebec) H7L&nbsp;3J6<br>Open 24&nbsp;hours a day, 7&nbsp;days a week.<\/p>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"investigation-centre-service-counter\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">Investigation centre &#8211; Service counter<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p><a href=\"https:\/\/maps.app.goo.gl\/jECc8ekxSVj3oCej7\" target=\"_blank\" rel=\"noreferrer noopener\">2911,\u00a0Chomedey Boulevard<\/a><br><br>P.O. Box\u00a0422, succursale Saint-Martin<br>Laval (Quebec) H7V\u00a03Z4<br>450\u00a0662-4242<br><br>Open Monday to Friday, from 8:15\u00a0a.m. to 5:30\u00a0p.m.<\/p>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"western-regional-police-headquarters\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">Western regional police headquarters<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p><a href=\"https:\/\/www.google.com\/maps\/place\/2455+Bd+du+Cur%C3%A9-Labelle,+Laval,+QC+H7T+2Z3\/@45.5600169,-73.7739617,17z\/data=!3m1!4b1!4m6!3m5!1s0x4cc92393d1954d9d:0xdd8abe068f0dcfc2!8m2!3d45.5600132!4d-73.7690908!16s%2Fg%2F11c1jy19px?entry=ttu&amp;g_ep=EgoyMDI1MDYxMS4wIKXMDSoASAFQAw%3D%3D\" target=\"_blank\" rel=\"noreferrer noopener\">2455,&nbsp;Cur\u00e9-Labelle Boulevard<\/a><br>Open 24&nbsp;hours a day, 7&nbsp;days a week.<\/p>\n<\/div><\/div><\/section>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Report an incident or provide information<\/h2>\n\n\n\n<div class=\"wp-block-vortex-blocks-accordions-group block-accordions-group accordion-container is-style-no-margin-top\">\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"if-you-have-any-questions-or-to-complete-an-online-police-report\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">If you have any questions or to complete an online police report:<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p>Contact us by telephone: 450-662-4242<\/p>\n\n\n\n<p>Visit us in person at one of our points of service.<\/p>\n\n\n\n<p>Write to us by <a href=\"mailto:spl@laval.ca?subject=Demande%20d'information\">email<\/a>. <\/p>\n\n\n\n<p>Complete an <a href=\"https:\/\/www.laval.ca\/en\/police\/police-services\/complaint-report\/rapport-police-en-ligne\/\" data-type=\"page\" data-id=\"26659\">online police report<\/a>.<\/p>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"to-provide-confidential-information-concerning-an-investigation-or-a-case-file\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">To provide confidential information concerning an investigation or a case file:<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p>Any information may be useful to us. Please do not hesitate to send us the information:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By contacting 911 (confidentiality ensured)<\/li>\n\n\n\n<li>Via the Info-Police line at 450-662-INFO (4636)<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"to-complete-a-joint-report\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">To complete a joint report<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p>In the event of an accident without injury, you can complete a <a href=\"https:\/\/gaa.qc.ca\/fr\/constat-amiable\/constat-amiable-en-ligne\/\" target=\"_blank\" rel=\"noopener\">joint report<\/a> if your vehicles are not blocking traffic and do not pose a risk of further accidents.<\/p>\n\n\n\n<p>In this case, it is not necessary to request a police presence on the scene.<\/p>\n\n\n\n<p>In the event of an accident with a <strong>parked <\/strong>vehicle or <strong>an inanimate object:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try to find and notify the owner of the damaged property.<\/li>\n\n\n\n<li>If you do not find anyone nearby, contact 911 to report an accident.<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"to-provide-information-concerning-contraband-tobacco\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">To provide information concerning contraband tobacco<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p>Info-Tabac&nbsp;line: 450-978-TABA&nbsp;(8222)<\/p>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"to-report-an-ethics-issue\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">To report an ethics issue<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p>According to the <a href=\"https:\/\/www.laval.ca\/wp-content\/uploads\/2025\/02\/politique-signalement-biel.pdf\" data-type=\"attachment\" data-id=\"19954\" target=\"_blank\" rel=\"noreferrer noopener\">Reporting Policy<\/a> (in French), the following activities should be reported as soon as possible:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Illicit activity, theft, official misconduct, manipulation of information from the city, advantageous use of information for personal purposes, corruption, bid rigging, influence peddling.<\/li>\n\n\n\n<li>Violation of a law, bylaw or municipal policy; non-compliance with a law or an applicable regulation, non-compliance with the city\u2019s code of ethics, policies and directives.<\/li>\n\n\n\n<li>Abusive use of a position of authority, abusive use of funds or public property, improper management pertaining to municipal contractual matters, abuse of office, breach of trust.<\/li>\n\n\n\n<li>Required, accepted or conferred advantage; requesting, accepting or awarding advantages under a business relationship with the city.<\/li>\n\n\n\n<li>Reprisals against a person who reported a situation, threats, bullying, presumption, declaration, conduct or action concerning a discharge, demotion, suspension, harassment or discriminatory treatment.<\/li>\n\n\n\n<li>Any other unlawful conduct causing harm or affecting the city\u2019s reputation.<\/li>\n<\/ul>\n\n\n\n<p>Visit the <a href=\"https:\/\/www.laval.ca\/en\/municipal-organization\/municipal-administration\/municipal-services\/laval-office-of-integrity-and-ethics\/\">Bureau d\u2019int\u00e9grit\u00e9 et d\u2019\u00e9thique de Laval<\/a>&nbsp;website for details on how to report a situation.<\/p>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"public-holidays\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">Public holidays<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p>For details on the opening hours of the Laval police headquarters, please view the page entitled <a href=\"https:\/\/www.laval.ca\/en\/municipal-organization\/administration\/municipal-services\/horaire-services-municipaux-jours-feries\/\" data-type=\"page\" data-id=\"26894\">Holiday municipal service schedule<\/a>.<\/p>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"prevention-squad\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">Prevention squad<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p><a href=\"https:\/\/www.google.com\/maps\/place\/2455+Bd+du+Cur%C3%A9-Labelle,+Laval,+QC+H7T+2Z3\/@45.5601638,-73.771974,17z\/data=!3m1!4b1!4m6!3m5!1s0x4cc92393d1954d9d:0xdd8abe068f0dcfc2!8m2!3d45.5601638!4d-73.7693991!16s%2Fg%2F11c1jy19px?entry=tts&amp;g_ep=EgoyMDI1MDYwNC4wIPu8ASoASAFQAw%3D%3D&amp;skid=c387bd1a-75e1-4403-bef5-9a30f99dce63\" target=\"_blank\" rel=\"noreferrer noopener\">2455, boulevard Cur\u00e9-Labelle<\/a><\/p>\n\n\n\n<p>Laval (Qu\u00e9bec) H7V&nbsp;1H3&nbsp;<\/p>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"to-file-a-police-ethics-complaint\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">To file a police ethics complaint:<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p>You can file a police ethics complaint:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To the <a href=\"https:\/\/deontologie-policiere.gouv.qc.ca\/porter-plainte\/pouvons-nous-traiter-votre-plainte\" target=\"_blank\" rel=\"noreferrer noopener\">Ethics Commissioner<\/a>&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>or<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To the <a href=\"https:\/\/www.cdpdj.qc.ca\/fr\" target=\"_blank\" rel=\"noreferrer noopener\">Commission <\/a><a href=\"https:\/\/can01.safelinks.protection.outlook.com\/?url=https:\/\/www.cdpdj.qc.ca\/fr&amp;data=05%7c01%7cm.lachkar%40laval.ca%7ccfe97cd141c44099f1cb08da278685fe%7c15ebd2ebb8cf40dd8e2bb2e67abb40ef%7c0%7c0%7c637865755968606990%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c3000%7c%7c%7c&amp;sdata=T2KqmEMn28z%2BrB0SXfyka%2BPbA4g1muYalbpQVhqzdCU%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener\">des droits de la personne et des droits de la jeunesse<\/a><\/li>\n<\/ul>\n<\/div><\/div><\/section>\n<\/div>\n\n<\/div>\n\n\n<div class=\"sticky-section-sidebar\"\n>\n   <div class=\"sticky-section-sidebar__inner\">\n     \n<div class=\"sidebar-cta-wrapper aligndefault\">\n   <div class=\"sidebar-cta\">\n     \n  <div class=\"theme-icon aligndefault theme-icon--colored\">\n    <span class=\"theme-icon__icon icon icon-faq\"><\/span>\n  <\/div>\n  \n\n\n<p class=\"has-xlarge-font-size\"><strong>In case of emergency<\/strong><\/p>\n\n\n\n<p>Contact 911<\/p>\n\n   <\/div>\n<\/div>\n\n   <\/div>\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":23,"featured_media":0,"parent":15580,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-26644","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","acf":[],"coauthors":[],"author_meta":{"author_link":"https:\/\/www.laval.ca\/en\/author\/mar-longprelaval-ca\/","display_name":"mar.longpre@laval.ca"},"relative_dates":{"created":"Posted 1 year ago","modified":"Updated 2 months ago"},"absolute_dates":{"created":"Posted on December 21, 2024","modified":"Updated on February 26, 2026"},"absolute_dates_time":{"created":"Posted on December 21, 2024 8:19 am","modified":"Updated on February 26, 2026 2:18 pm"},"featured_img_caption":"","featured_img":false,"series_order":"","publishpress_future_action":{"enabled":false,"date":"2026-04-30 02:17:49","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26644","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/comments?post=26644"}],"version-history":[{"count":14,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26644\/revisions"}],"predecessor-version":[{"id":107519,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/26644\/revisions\/107519"}],"up":[{"embeddable":true,"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/pages\/15580"}],"wp:attachment":[{"href":"https:\/\/www.laval.ca\/en\/wp-json\/wp\/v2\/media?parent=26644"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}