Ville de Laval

    Frequently Asked Questions About Mon Dossier

    Find answers to your questions about your account on Mon Dossier, the platform that enable you to create and track your requests online.

    What can I do in Mon dossier?

    Mon Dossier allows you to:

    • Record a request and attach a total of 3 photos or files to it.
    • Add informations to my request.
    • Cancel my request.
    • Show my request's details.
    • Consult the 311 Information Databank​​, which provides some answers associated with your request and information about the City's services.

    On this page

    Creating and Securing Your Account in Mon DossierVerification Code and PasswordThe Request ServiceDeactivating Your Account in Mon Dossier

    If you haven't found the answer to your question below, contact 311.

    Creating and Securing Your Account in Mon Dossier

    Verification Code and Password

    The Request Service

    Deactivating Your Account in Mon Dossier

    For more information

    Video in French only

    For More Information

    From outside of Laval :
    450 978-8000